Introduction
Welcome to HeyStack. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered prospecting and outreach platform.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the platform.
Information We Collect
Personal Information
We collect information that you provide directly to us, including:
- Account information (name, email address, company name, job title)
- Billing information (payment method, billing address)
- Profile information (business details, target audience, industry)
- Communication preferences and settings
Prospect Data
When you use HeyStack to conduct outreach campaigns, we process prospect data on your behalf, including:
- Contact information (names, email addresses, phone numbers, LinkedIn profiles)
- Professional information (job titles, company names, industry data)
- Engagement data (message open rates, response rates, interaction history)
- Enrichment data (verified contact details, social profiles, company information)
Usage Data
We automatically collect certain information when you use our platform:
- Device information (IP address, browser type, operating system)
- Usage patterns (features used, time spent, campaign performance)
- Log data (access times, pages viewed, error logs)
- Cookies and similar tracking technologies
How We Use Your Information
We use the collected information for the following purposes:
- Provide and maintain the service: Process your campaigns, send outreach messages, enrich contact data, and deliver AI-powered prospecting recommendations
- Billing and payments: Process transactions, manage subscriptions, and track credit usage
- Improve our platform: Analyze usage patterns, optimize AI models, and develop new features
- Communication: Send service updates, respond to inquiries, and provide customer support
- Security: Detect fraud, prevent abuse, and protect user accounts
- Legal compliance: Comply with applicable laws, regulations, and legal processes
Data Sharing and Disclosure
We may share your information in the following circumstances:
Service Providers
We work with third-party service providers to deliver our platform, including:
- Cloud infrastructure providers (data hosting and storage)
- Payment processors (secure payment processing)
- Email and messaging services (campaign delivery)
- Data enrichment providers (contact verification and enrichment)
- Analytics providers (usage analysis and optimization)
CRM Integrations
If you connect HeyStack to third-party CRM platforms (Salesforce, HubSpot, Pipedrive), we will sync data between systems as configured in your settings. You control what data is shared through integration settings.
Legal Requirements
We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations:
- Account data is retained while your account is active
- Campaign and prospect data is retained according to your data retention settings
- Billing records are retained for 7 years for tax and accounting purposes
- Log data is typically retained for 90 days unless required for security or legal purposes
You can request deletion of your data at any time by contacting us. Some data may be retained in backups for up to 30 days after deletion.
Data Security
We implement appropriate technical and organizational measures to protect your data:
- Encryption in transit (TLS/SSL) and at rest (AES-256)
- Regular security audits and penetration testing
- Access controls and multi-factor authentication
- Employee training on data protection and security
- Incident response and breach notification procedures
While we strive to protect your data, no method of transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.
Your Rights and Choices
You have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data (subject to legal obligations)
- Portability: Receive your data in a structured, machine-readable format
- Opt-out: Unsubscribe from marketing communications
- Restriction: Request limitation of processing in certain circumstances
To exercise these rights, please contact us at privacy@heystack.ai
Cookies and Tracking
We use cookies and similar tracking technologies to improve your experience:
- Essential cookies: Required for basic platform functionality
- Performance cookies: Help us analyze usage and improve performance
- Functional cookies: Remember your preferences and settings
- Analytics cookies: Collect anonymous usage statistics
You can control cookies through your browser settings. Disabling certain cookies may limit platform functionality.
International Data Transfers
Your data may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including:
- Standard contractual clauses approved by regulatory authorities
- Data processing agreements with third-party providers
- Compliance with applicable data protection laws (GDPR, CCPA, etc.)
Children's Privacy
HeyStack is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover we have collected data from a child, we will delete it promptly.
AI and Machine Learning
HeyStack uses AI and machine learning to optimize prospecting campaigns. We use aggregated, anonymized data to train our models. Your campaign data and messaging are used to personalize your experience but are not shared with other users unless you explicitly choose to share best practices or templates.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of material changes by:
- Posting the updated policy on our website
- Sending an email notification to your registered email address
- Displaying an in-app notification
Your continued use of HeyStack after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions or concerns about this privacy policy or our data practices, please contact us: